Question 1

How much does a commission cost?

Accepted Answer

Commissions range from $80 for a single VTT token to $600+ for a full party portrait. Character art starts at $180; NPC packs from $300. Every quote is fixed up front — no surprises, no add-ons mid-project. See the full pricing breakdown for every service tier.

Question 2

Why flat-rate instead of hourly?

Accepted Answer

Hourly billing punishes care. You shouldn't pay more because we polished for an extra two hours. Fixed scope, fixed price, every time.

Question 3

How does payment work?

Accepted Answer

A 25% deposit holds your slot (refundable until first sketch). The remaining 75% is due on delivery. All payments through Stripe.

Question 4

Do you offer bulk discounts?

Accepted Answer

Yes — NPC packs of 5+ get a per-piece discount. VTT tokens in bulk drop to $60 each at 8+. Custom retainer arrangements are available for frequent collaborators.

Question 5

How long does a commission take?

Accepted Answer

Most character portraits ship within 7–14 days of brief approval. VTT tokens are faster (3–7 days). Party portraits and NPC packs take 2–4 weeks depending on figure count. Rush turnaround is available for +$50 on most services — reach out before booking.

Question 6

What happens after I submit a brief?

Accepted Answer

Within 48 hours we review the brief and send back a fixed quote with a timeline. You approve, pay a 25% deposit, and we begin. Sketches typically land within a week.

Question 7

Will I get updates during the painting?

Accepted Answer

Yes — sketches, color blocks, and paint progress are shared every three days. You'll never wonder where things stand.

Question 8

Can I request a rush?

Accepted Answer

Yes — +$50 moves you to the front of the queue with a 3-day turnaround on Character and Token services. Reach out before booking to confirm we have rush capacity.

Question 9

How many revisions are included?

Accepted Answer

Sketch revisions are unlimited — we get the foundation right before paint. Two paint-stage revisions are baked into every commission. Extra rounds are $40 each.

Question 10

What if I’m not happy with the result?

Accepted Answer

In four years and 500+ commissions, this has happened twice. If the piece is genuinely off the brief, we refund the balance beyond the 25% deposit (which covers our sketch work). Read the full refund policy.

Question 11

Do you use AI in any part of the process?

Accepted Answer

No. Every piece is hand-painted from scratch by a human artist. No AI generation, no auto-fills, no traced-over outputs. That's the entire point of the studio.

Question 12

Can I use the art commercially?

Accepted Answer

Personal use (prints, social posts, your character sheet) is included with every commission. Commercial licensing — books, merch, streaming, paid Patreons — is available as a $150 add-on per piece, or as a bulk arrangement for larger projects.

Question 13

Can you post my commission on your portfolio?

Accepted Answer

By default, yes — this is how new clients find us. You can opt out at any point before delivery. Sensitive or NSFW commissions are never posted.

Question 14

Who owns the original file?

Accepted Answer

You own the rendered piece and the rights described above. We retain the right to display it in our portfolio (unless you opt out) and the underlying brushes, references, and processes. See the full terms of service.

Question 15

What’s your refund policy?

Accepted Answer

Before first sketch: 100% refundable. After first sketch: deposit covers the sketch work. After paint begins: pro-rated by stage completed. Full refund policy.

Question 16

Can I cancel mid-project?

Accepted Answer

Yes — we'll pro-rate based on stage. You keep what's been delivered (sketches, color blocks) and we settle the balance.

Question 17

What file formats do you deliver?

Accepted Answer

Every commission ships with a 4K PNG, a 4K JPG, and a print-ready 300 DPI file. VTT tokens include 512px and 1024px transparent PNGs. Layered PSDs are available as a $30 add-on.

Question 18

What payment methods do you accept?

Accepted Answer

Credit/debit cards, Apple Pay, Google Pay, Link, and ACH transfers through Stripe. We don't accept crypto or PayPal.

Quick answers, no fluff

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